Privacy Notice

Last updated: 21st November 2024

Your privacy matters to us. At Ventures Lab Malta Limited ("we," "us," or "our"), a licensed B2C online gambling operator under the Malta Gaming Authority (MGA), we are committed to protecting your personal data. This Privacy Notice explains, step by step, how we collect, use, and safeguard your information.

1. At a Glance: How We Protect Your Data

Why we collect data: To create your account, verify your identity, ensure compliance with the law, and improve your experience.

Who sees your data: Only trusted partners and legal authorities when required.

How long we keep it: Only as long as needed to meet legal, regulatory, or business purposes.

Your rights: You control your data. Access, correct, or delete it whenever you choose.

2. Who We Are:

Data Controller: Ventures Lab Malta Limited

Address: Valletta Buildings, Second Floor Suite 7 South Street, Valletta, Malta

Contact Email: dpo@ventureslab.io

For any privacy concerns or queries, contact our Data Protection Officer (DPO) at the email above.

3. What Personal Data Do We Collect?

We only collect information necessary for our operations. This includes:

3.1. Information You Provide:

- Identification details: Name, date of birth, address, nationality

- Contact details: Email address, phone number

- Account details: Username, password, and preferences

3.2. Information We Collect Automatically:

- Technical data: IP address, browser type, device info

- Usage data: Pages visited, time spent on site, actions taken

- Cookies: For more on cookies, see our Cookie Policy.

3.3. Information from Third Parties:

- Verification partners: Age, identity, and anti-money laundering checks

- Marketing data: If you consent to receive promotional offers

4. Why Do We Process Your Data?

Your data is used for:

- Account creation and management: To provide our services (legal basis: contract).

- Compliance: To meet our regulatory obligations, including age verification and anti-money laundering (legal basis: legal obligation).

- Fraud prevention: To ensure safe and secure operations (legal basis: legitimate interest).

- Personalized experience: To tailor our services and marketing (legal basis: consent).

5. Who Has Access to Your Data?

We may share your data with:

- Regulatory bodies: Such as the MGA or financial authorities, to comply with laws.

- Service providers: Trusted third parties supporting our operations, including payment processors and IT providers.

- Law enforcement: When legally required to do so.

We ensure that any data shared outside the European Economic Area (EEA) is protected by adequate safeguards, like EU Standard Contractual Clauses.

6. How Long Do We Keep Your Data?

We retain your data for:

- Legal compliance: As required by laws (e.g., AML retention periods).

- Business operations: Only as long as necessary for the purposes outlined here.

For specific retention periods, contact our DPO.

7. Your Privacy Rights

You can:

1. Access your data: Request a copy of your information.

2. Correct your data: Ensure your information is accurate.

3. Delete your data: Ask us to erase unnecessary information.

4. Object or restrict processing: Limit how we use your data.

5. Portability: Receive your data in a portable format.

6. Withdraw consent: Opt-out of marketing or other consents.

7. File a complaint: Contact Malta’s Information and Data Protection Commissioner (www.idpc.org.mt) if you’re unsatisfied with our response.

8. How We Keep Your Data Safe

We use advanced technologies to secure your information, including:

- Encryption: Protecting data during transmission.

- Access controls: Ensuring only authorized personnel access your data.

- Regular audits: Reviewing our practices to maintain high standards.

9. Cookies

Our website uses cookies to enhance your experience. Learn how and why we use cookies in our Cookie Policy.

10. Updates to This Privacy Notice

We may update this notice periodically. You’ll be informed of any significant changes through our website or email.

Need Help? Contact Us

If you have questions about this notice or wish to exercise your rights, contact us at:

- dpo@ventureslab.io

Thank you for trusting us with your data. Your safety and privacy are our priority.