INTRODUCTION

1. ABOUT THESE TERMS AND CONDITIONS

1.1. These Terms and Conditions have been drafted in the English language. Any translation into another language is only for the convenience of the reader. In the event of any conflict or inconsistency, the English language version shall prevail over any translated version.

1.2. Lilibet, its parents, subsidiaries, and affiliates (“Company Entities”), and the directors, officers, employees, and other representatives of each of them (“Company Officers”), are collectively referred to as the "Company Entities and Officers”.

2. INTERPRETATION

2.1. In these Terms and Conditions, the following words shall have the following meanings:

“Account” shall have the meaning set out in paragraph 3.4;

“Account Details” shall have the meaning set out in paragraph 15.1;

“Administration Fee” shall have the meaning set out in paragraph 15.5.1;

“Applicable Laws” shall have the meaning set out in paragraph 10.4.5;

“Betting” shall have the meaning set out in paragraph 8.1;

“Betting Rules” shall have the meaning set out in paragraph B;

“Bonus” or “Bonuses” shall have the meaning set out in paragraph 18.1;

“Cash Out” shall have the meaning set out in paragraph 22.1;

“Company Entities” shall have the meaning set out in paragraph 1.2;

“Company Officers” shall have the meaning set out in paragraph 1.2;

“Company Entities and Officers” shall have the meaning set out in paragraph 1.2;

“Criminal Activity” shall have the meaning set out in paragraph 24.1;

“Deposit” shall have the meaning set out in paragraph 17.1;

“Deposit Limit” shall have the meaning set out in paragraph 16.1.4;

“Dormant Accounts” shall have the meaning set out in paragraph 15.5;

“End User Licence Agreement” shall have the meaning set out in paragraph 29.3;

“Errors” shall have the meaning set out in paragraph 30.3;

“Fraudulent Practice” shall have the meaning set out in paragraph 24.2;

“Intellectual Property” shall have the meaning set out in paragraph 37.1;

“MGA” means Malta Gambling Authority;

“Monies” shall have the meaning set out in paragraph 8.2;

“PEP” shall have the meaning set out in paragraph 10.7;

“Period Self-Exclusion” shall have the meaning set out in paragraph 16.1.2;

“Permanent Self-Exclusion” shall have the meaning set out in paragraph 16.1.1;

“Personal Data” shall have the meaning set out in paragraph 10.2;

"Privacy Notice" shall have the meaning set out in paragraph 9.1;

“Prohibited Behaviours” shall have the meaning set out in paragraph 24.4;

“Prohibited Content” shall have the meaning set out in paragraph 37.5;

“Prohibited Jurisdiction” shall have the meaning set out in paragraph 13.1;

“Problems” shall have the meaning set out in paragraph 30.1;

“Reality Check” shall have the meaning set out in paragraph 16.1.5;

“Relevant Age” shall have the meaning set out in paragraph 10.4.2;

“RNG” shall have the meaning set out in paragraph 8.1;

“Services” shall have the meaning set out in paragraph 8.1;

“Site” shall have the meaning set out in paragraph 3.2;

“Successful Account Cancellation Notice” shall have the meaning set out in paragraph 27.6;

“Terms and Conditions” shall have the meaning set out in paragraph A;

“Time-Out” shall have the meaning set out in paragraph 16.1.3;

“Third-Party Software” shall have the meaning set out in paragraph 29.3;

“Transactions” shall have the meaning set out in paragraph 27.2.1;

“Unfair Advantage” shall have the meaning set out in paragraph 24.3;

“User Content” shall have the meaning set out in paragraph 37.4;

“Verification Checks” shall have the meaning set out in paragraph 11.2;

“We” shall have the meaning set out in paragraph D;

“Winnings” shall have the meaning set out in paragraph 8.3;

“Withdraw” or “Withdrawal” shall have the meaning set out in paragraph 21.3;

“You” shall have the meaning set out in paragraph C; and

“Your Account” shall have the meaning set out in paragraph 3.4;

2.2. In these Terms and Conditions, reference to the singular shall include references to the plural and vice versa. Headings are for convenience only and shall not affect interpretation.

2.3. In the event of any inconsistency between these Terms and Conditions with any document referenced herein, these Terms and Conditions shall prevail.

3. THE APPLICATION OF THESE TERMS AND CONDITIONS

3.1. These Terms and Conditions are in effect as of 01.08.2025. Version #1.4. In this latest version, we have updated Sections 11, 18.1, 18.2, 18.4, 18.5, 18.7, 21.10, and 35

3.2. These Terms and Conditions, represent the entire agreement between you and us when you are accessing and/or using (collectively referred to as “using” or “use”) our platform located at www.lilibet.com, including any of the products and/or Services on our platform (collectively referred to as the “Site”).

3.3. These Terms and Conditions form a legally binding agreement between you and us.

3.4. By using the Site, including, without limitation, opening an account on www.lilibet.com (“Your Account” or “Account”):

3.4.1. You confirm and agree to the use of electronic communications in order to enter into a legally binding contract, including the acceptance of these Terms and Conditions, as well as any material changes to these documents, and, to the extent permitted by law, waive any applicable rights requiring signature by hand.

3.4.2. By using the Site, you confirm your agreement to be bound by these Terms and Conditions.

3.5. If you do not agree with any part of these Terms and Conditions, do not use the Site.

3.6. In order to provide the Services, we may use the assistance of other companies, which may include companies within our group of companies or independent suppliers. To this extent, we may have to provide those third parties with your Personal Data, but will do so only in accordance with all applicable data protection laws. We will never share your details with independent suppliers for marketing purposes unless you give us prior consent to do so. Information on how we use your details can be found in our Privacy Notice.

4. NOTIFICATION OF MATERIAL CHANGES TO THESE TERMS AND CONDITIONS

4.1. We may need to amend these Terms and Conditions from time to time for a number of reasons. When we make material changes to these Terms and Conditions, we will notify you early enough in compliance with the applicable legislation before the changes take effect by one of the following methods:

4.1.1. An email sent to the email address registered with Your Account,

4.1.2. A notice on the Site, or

4.1.3. A message through Your Account.

We will clearly indicate which specific parts of these Terms and Conditions are being changed. You are required to review and expressly accept any material changes before you are allowed to start or continue using our Services on the Site.

4.2. We reserve the right to make minor or insubstantial changes to these Terms and Conditions and may not give you any notice of such changes. As such, you are advised to review these Terms and Conditions through the link in the footer section of the Site on a regular basis for the latest version and ensure you are familiar with them.

4.2. We may, at our discretion, invite you to accept any new Terms and Conditions by clicking on “yes” or “I accept”, checking a ‘tick box’, or any other similar method of confirmation by you. If you provide us with an acknowledgement of the aforementioned, or if you continue to use Your Account, or otherwise use the Site following notification of a change to the Site, you shall, from such time, be deemed to have accepted, and be bound by the new Terms and Conditions.

4.3. If any change of these Terms and Conditions is unacceptable to you, you may cease from using the Site and close Your Account. You may look at the FAQ section for more information on the steps to close Your Account or contact our customer support team for assistance. You can Withdraw the remaining balance in Your Account in accordance with the Withdrawal procedures outlined in these Terms and Conditions or the Terms of Use you agreed to.

5. BREACHES OF THESE TERMS AND CONDITIONS

5.1. We may suspend or close Your Account if you breach any of your obligations under these Terms and Conditions or the Terms of Use. Examples of material breaches include but are not limited to, fraud, collusion, cheating, or violation of any Applicable Laws or regulations.

5.2. The determination of a material breach will be made fairly and transparently, in accordance with the Gaming Player Protection Regulations in Malta and the Player Protection Directive.

5.3. In case of your material breach of any of the provisions of the Terms and Conditions, as determined by us, we reserve all our rights and remedies against you under the Terms and Conditions and at law. Further, we reserve the right to retain any outstanding funds from you as a guarantee of your obligations hereunder and/or any liability arising from the said breach of these Terms and Conditions.

5.4. In case of any disputes regarding the suspension or closure of Your Account due to a material breach, please refer to our dispute resolution process outlined in the section “DISPUTE RESOLUTION” of these Terms and Conditions.

ABOUT US

6. OUR COMPANY

Ventures Lab Malta Ltd. is a Company registered in Malta and is regulated by the Malta Gaming Authority, license number MGA/B2C/799/2020, issued on 21st of April 2021, Company address: Valletta Buildings, Second floor, Suite 7, South Street, Valletta, Malta.

6.1. We provide the Site for you to participate on, located at www.lilibet.com

6.2. We may send notices to you at the e-mail you provide during registration or any updates you make to your contact information. Notice will be deemed received and properly served 24 hours after an e-mail is sent. In proving the service of any notice, it will be sufficient to prove that such e-mail was sent to the specified e-mail address of the addressee and that delivery was not rejected or otherwise failed.

6.3. Applicable Laws require that some of the information or communications we send to you should be in writing. By accepting these Terms and Conditions, you agree to communicate with us primarily through electronic means for contractual purposes.

7. CUSTOMER FUNDS

7.1. Any funds held in Your Account will be maintained by us on your behalf in a segregated client account at our designated bank, separate from our Company funds. We have taken appropriate measures to safeguard customer funds by ensuring that they are ring-fenced and not commingled with any other Company accounts we hold. Consequently, in the event of our insolvency, your funds will not be considered part of our assets and will remain protected from claims by our creditors, in accordance with the applicable Maltese legislation and regulations.

7.2. It is unlawful to deposit money in Your Account from ill-gotten means such as proceeds of Criminal Activity.

THE SITE

8. OVERVIEW

8.1. The Site is a platform where we host various online gambling products including but not limited to Random Number Generator (“RNG”) sportsbook, casino games, live casino games, and virtual sports (“Services”) approved by the MGA for wagering with real money (“Betting”).

8.2. “Monies” shall mean any real funds - Deposits, profits or Withdrawals.

8.3. “Winnings” refer to the real funds or Bonus funds won by a Customer while using our Services.

9. INFORMATION WE COLLECT ABOUT YOU

9.1. We collect and process your Personal Data, including but not limited to name, contact information, and payment details, for the purposes of providing online gambling Services. This data is secured in accordance with the General Data Protection Regulation (GDPR) and will be retained for as long as necessary to fulfil these purposes. We may share this data with third-party service providers, such as payment processors and identity verification services, to facilitate these Services. You have the right to access, rectify, and erase your Personal Data, as well as the right to restrict or object to its processing. Our “Privacy Notice” is a statement that informs individuals about how their personal data will be collected, used, and processed. It includes information on what types of personal data will be collected, how the data will be used, who will have access to the data, how long the data will be stored, and any other relevant information related to data privacy and protection. For more information about how we collect, use, and protect your Personal Data, please see our Privacy Notice and Cookie Policy.

9.2. The Company retains your personal data only as long as necessary to meet legal, regulatory, contractual obligations or to provide our services. When we no longer need your personal information, we securely delete, destroy or anonymize it. Both the Company and trusted third parties are obliged to manage your personal data in accordance with the applicable data protection laws, and we are also required to put in place contractual measures reinforcing those obligations.

9.3. The Company may be required to share your personal data with the Malta Gaming Authority (MGA) to comply with legal and regulatory obligations, such as for licensing, compliance, or investigative purposes, in accordance with applicable data protection laws.

9.4. Certain data, such as financial and transactional records, may be retained for up to ten (10) years after you stop using our services to comply with legal obligations, such as anti-money laundering or tax regulations, in line with applicable data protection laws.

9.5. Your data will be accessible only to you, our Company (including authorized data controllers and processors), and third parties involved in processing your data for legitimate purposes, such as providing our services or complying with legal obligations, in line with applicable data protection laws.

ABOUT YOU AS OUR CUSTOMER

10. OPENING YOUR ACCOUNT

10.1. To undertake any Deposit, Withdrawal, or transaction on the Site, you must first register on the Site and open an Account.

10.2. In order to open an Account, you will be asked to provide us with your first name, last name, date of birth, residential address, email address, telephone number, username, and password. (“Personal Data”). Anonymous or nominal Accounts are not permitted.

10.3. You agree to provide all the relevant Personal Data to us upon opening Your Account. For information relating to our collection of and processing of your Personal Data, please refer to our Privacy Notice.

10.4. In opening an Account with us, you warrant that:

10.4.1. You agree that your use of the Site is at your sole risk and further understand and agree that you may lose money by participating in Betting on the Site, and you accept full responsibility for any such loss by using the Site;

10.4.2. You are over 18 years of age and above the age at which gambling and gaming activities are legal under the law or jurisdiction that applies to you (“Relevant Age”);

10.4.3. Gambling and gaming are not illegal under the law or jurisdiction in which you reside;

10.4.4. You are not excluded by any sanctions against you, nor currently self-excluded from gambling and gaming, whether on the Site and/or from other gambling and gaming activities;

10.4.5. You accept and acknowledge that you are solely responsible for understanding and complying with any laws and regulations applicable to your use of the Site under the law of your jurisdiction in which you reside (“Applicable Laws”), as well as in accordance with the laws and regulations of Malta. For the avoidance of doubt, the term "Applicable Laws" shall include all laws and regulations in Malta that are applicable to the Company's operations, and to your use of the Site.

Please note that it is your responsibility to ensure that your use of the Site complies with all Applicable Laws, and the Company accepts no liability for any breach of such laws by you. In case of any doubt or questions, you should seek independent legal advice in the jurisdiction of your residence.

10.4.6. You are opening an Account personally for your own personal use;

10.4.7. You are not going to sell, transfer and/or acquire Accounts to/from other players;

10.4.8. You are not opening an Account on behalf of a business or legal entity;

10.4.9. You will not operate an Account on behalf of a business or legal entity;

10.4.10. You have not previously had an Account closed by us for any reason; and

10.4.11. You do not already have an Account on the Site.

10.5. It is a condition of your opening an Account, and of your use of the Account and the Site, that you warrant and represent to us that you are over the age of 18, and that you have the mental capacity to take responsibility for your own actions and can enter into a legally binding agreement with us. It will be an offence for you to participate in gambling and gaming if you are under 18 years of age.

10.6. You may only open one (1) Account with us. Any additional Accounts that are opened may, in our sole and absolute discretion, be closed by us in accordance with the provisions in these terms and conditions, which details the procedure for closing such Accounts.

10.7. We will make provision, on a risk-sensitive basis, to respond to any attempt to gamble by any qualifying Politically Exposed Person, i.e. any person holding significant public office (or who has held it at any time in the preceding year), having access to public funds or in a position of influence (“PEP”). Readily identifiable families and associates of such persons will also be considered PEPs.

10.7.1. A risk-based approach will be applied based on the value and scale of gambling and the location of PEP. While we respect and honour the confidentiality of our customers, we are committed to undertaking thorough due diligence.

11. YOUR IDENTITY AND VERIFICATION

11.1. By accepting these Terms and Conditions, You confirm that the Personal Data that you provide when opening Your Account is accurate;

11.2. We may undertake Verification Checks to confirm your identity and source of wealth and funds (“Verification Checks”). This may include requesting verification documents such as proof of address, utility bills, bank details, bank statements, and bank references. You agree to provide us with these documents upon request. Failure to provide the requested documents within 30 days may result in the confiscation of any Winnings on Your Account, as well as the return of the original deposit or remaining balance (subject to reasonable charges) and the closure of Your Account.

11.3. We may, at our sole discretion and on a risk-based approach, require you to complete a video-based identity verification process to further confirm your identity. You agree to comply with such requests and provide the necessary cooperation. Failure to complete the video verification to our satisfaction within the requested timeframe may result in the suspension or closure of Your Account, the return of any remaining balance (subject to reasonable charges), and the confiscation of any Winnings.

11.4. We may initiate Account verification at any time, but no later than upon reaching the 2,000 Euro (or currency equivalent) deposit threshold. We may perform Verification Checks for regulatory, security, and/or other business reasons.

11.5. We will utilize the services of third parties to validate the information you provide to us. You consent to the Verification Checks being made by or with these third parties.

11.6. Until we have received and verified the required information, we may suspend Your Account and prevent any activity on Your Account. If we reasonably believe that deliberately incorrect information has been provided, we may close Your Account in accordance with section 27 of these Terms and Conditions.

11.7. If you dispute any decisions made by us regarding Your Account, you may follow our complaints procedure. We will endeavour to respond to your complaint in a timely and fair manner.

12. AGE RESTRICTIONS

We take our responsibility to prevent underage gambling seriously and will take all necessary measures to ensure compliance with relevant laws and regulations.

12.1. It is strictly prohibited for individuals under the age of 18 to use the Site. You are responsible for complying with all laws related to gambling and gaming in your jurisdiction of residence. We do not accept responsibility for any action taken against you for using the Site in a jurisdiction where gambling and/or gaming is illegal.

12.2. If we have reason to suspect that you are not of legal age, we may suspend Your Account until we are able to confirm your age.

12.3. If it is determined that you were underage at the time you made any gambling or gaming Transactions with us, the following will occur:

12.3.1. Your Account will be closed in accordance with section 27 of these Terms and Conditions;

12.3.2. All transactions made while you were underage, including Deposits, Bonuses, and Withdrawals, will be voided and Your Account will be returned to a neutral position.

12.3.3. Any Bonuses you accrued while underage but have not yet converted to real money will be forfeited.

12.3.4. Any real money accrued from bonuses while underage will be forfeited (and deducted from the amount of any Deposit returned under paragraph 12.3.2), and you will be required to return any such funds that have been withdrawn from Your Аccount upon demand.

13. YOUR LOCATION

13.1. If you reside in a country, territory, or jurisdiction that is not listed as an option under the 'Address' section of our Account registration form, this means that it is a "Prohibited Jurisdiction" where we do not offer our Services.

13.2. You are strictly prohibited from using the Site if you reside in a Prohibited Jurisdiction and/or from within a jurisdiction that prohibits gambling and/or gaming.

13.3. The availability of the Site does not constitute an invitation by us to use the Site in any jurisdiction that prohibits gambling and/or gaming.

13.4. It is your responsibility to ensure that you comply with any laws applicable to gambling and/or gaming in your jurisdiction of residence. We are not responsible for any action that may arise from your use of the Site in a jurisdiction where gambling and/or gaming may be illegal.

13.5. If we have reason to suspect that you are using the Site while residing in a Prohibited Jurisdiction, we may suspend your Аccount until we can confirm that you are not resident in a Prohibited Jurisdiction.

13.6. If you are subsequently proven to be resident in a Prohibited Jurisdiction at the time you made any gambling and/or gaming Transactions with us, then:

13.6.1. Your Account may be closed;

13.6.2. All Transactions made while you were resident in a Prohibited Jurisdiction may be made void, and all related Monies deposited by you may be forfeited. You will be required to return to us on demand any such Monies which have been withdrawn from Your Account;

13.6.3. Any bonuses that you had accrued but have not yet been converted into Monies during the time when you were residing in a Prohibited Jurisdiction may be forfeited;

13.6.4. Any Monies that you had accrued from bonuses during such time when you were residing in a Prohibited Jurisdiction may be forfeited. You will be required to return to us on demand any such Monies which have been withdrawn from Your Account.

13.7. We reserve the right to block any transaction from any jurisdiction and to apply geo-blocking to any jurisdiction at our sole and absolute discretion.

14. PROHIBITED JURISDICTIONS

14.1. Lilibet enforces the following rules regarding the jurisdictions of their customers:

14.1.1. Customers from the following countries, and any other country not available in the registration form, are restricted from registering on the Site: Afghanistan, Argentina, Australia and its outlying territories, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, China, Denmark, Estonia, France and its outlying territories, Germany, Greece, Iran, Iraq, Ireland, Italy, Morocco, Netherlands and its outlying territories, Ontario (Canada), Pakistan, Philippines, Portugal, Romania, Russian Federation, Spain, Sweden, Switzerland, South Africa, Türkiye, United Kingdom and its outlying territories, Ukraine, United States of America and its outlying territories and any other country not available on the registration form.

14.2. Lilibet also adheres to the territorial restrictions set by their partners.

14.3. Customers located in a Prohibited Jurisdiction are not permitted to access our Site and use our Services. Any attempt to access our Site or use our Services from a Prohibited Jurisdiction, including but not limited to by using a VPN, is a breach of these Terms and Conditions. In the event of a breach, we may take such steps as we deem appropriate, including but not limited to seizing funds in Your Account and terminating Your Account.

15. MAINTAINING YOUR ACCOUNT

15.1. The Personal Data that you provide to us when opening an Account, and any other information in Your Account, will be associated with Your Account (“Account Details”). You must treat your Account Details as confidential and must not disclose them to any third party.

15.2. It is your responsibility to ensure that your Personal Data is accurate and up-to-date in Your Account. To update your Personal Data, please contact us at support@lilibet.com.

15.3. For security purposes, we may require you to change your Account Details from time to time. We may suspend Your Account in accordance with section 27 of these Terms and Conditions if we have reason to believe that there is likely to be a breach of security or misuse of the Site. We will provide you with clear notice if we change your Account Details on your behalf.

15.4. To maintain an active Account, you must log in to the Site at least once every twelve (12) months. We will provide you with clear notice if Your Account is at risk of being classified as dormant.

15.5. If we identify any Accounts that have not been active for a twelve (12) consecutive month period, irrespective of whether the Accounts may contain Monies that may still be available for Withdrawal, they would be classified as dormant “Dormant Accounts”.

15.5.1. Thirty (30) days before Your Account becomes dormant, we will contact you at the registered email address and warn you that Your Account will become dormant. If you do not respond within thirty (30) days to our contact attempts or do not log in to Your Account, we may charge an "Administration Fee". The Administration Fee shall be reasonable and proportionate to the actual administrative costs incurred by us in maintaining your Dormant Account, and shall not exceed €5 (or currency equivalent) per month.

15.5.2. If Your Account remains dormant, an Administration Fee will continue to be applied on a monthly basis until Your Account reaches a zero balance, at which time Your Account might be closed in accordance with section 27 of these Terms and Conditions. We will provide you with reasonable notice of the fees and the conditions under which they will be charged.

15.6. You are responsible for safeguarding your Account Details and ensuring that they are not intentionally or unintentionally disclosed to any third party. We allow all Account Holders to choose their own combination of Account credentials. Such credentials should be kept secure, and we will not be held responsible if there is unauthorised use of the account. If you suspect that your Account Details have been disclosed or accessed by a third party without your consent, you must immediately notify us at support@lilibet.com to suspend Your Account. In the event of any unauthorized activity on Your Account, we will take reasonable steps to investigate the matter, and any findings will be subject to review by us.

16. RESPONSIBLE GAMBLING AND GAMING

16.1. If you wish to restrict your Transactions on the Site, we provide:

16.1.1. A voluntary Permanent Self-Exclusion policy (“Permanent Self-Exclusion”), which enables you to exclude Your Account in accordance with section 27 of these Terms and Conditions.

16.1.2. A voluntary period-based self-exclusion policy (“Period Self-Exclusion”), which enables you to temporarily exclude Your Account in accordance with section 27 of these Terms and Conditions, which includes, but is not limited to, logging into Your Account, Betting, and participating in the Services on the Site, for a minimum period of 1 month. You can choose the exact period from the Self-Exclusion section.

16.1.3. A voluntary Time-Out policy (“Time-Out”), which enables you to restrict your access and use of Your Account, which includes, logging into Your Account, Betting, and participating in the Services on the Site, for a pre-defined period of time

16.1.4. A voluntary Deposit Limit policy (“Deposit Limit”), which enables you to restrict the amount that you may Deposit to Your Account within a recurring time period of 24 hours, one (1) week (7-day period), or one (1) month (30-day period); and

16.1.5 “Reality Check” reminder – a pop-up which helps you keep track of your session duration and amounts spent

16.2. The Permanent Self-Exclusion, Period Self-Exclusion, Time-Out, and Deposit Limit periods will come into effect immediately after you have confirmed on the Site that you wish to opt in. Any request sent via email to our customer support team will be handled as soon as possible and is considered completed after you receive an email confirmation that the restriction has been applied.As part of the Permanent Self Exclusion, Period Self-Exclusion, and Time-Out you will no longer be informed of any future events, offers and promotions run by us while Your Account access is restricted.

16.3. Once Your Account has been self-excluded from your opting-in to the Permanent Self-Exclusion, you will not be able to reactivate the Account and/or open an Account with us unless you pass the self-exclusion revoke process. This process requires that you send us a statement detailing the circumstances that originally led to the exclusion and a request to revoke the exclusion. We will then decide whether the request can be accepted and processed. Suppose the Account is eligible for a reopening/self-exclusion decrease, we will notify you and activate a 7-day cooling-off period before reopening the Account or shortening the self-exclusion period. The cool-off period will apply starting from our confirmation that the account can be reactivated.

16.4. At the expiry of the Period Self-Exclusion period, you will be entitled to re-commence use of Your Account by logging in to your account. If you wish to decrease or remove the Period Self-Exclusion, the same provisions as described in term 16.3 apply. If the Account is deemed to be eligible for reopening, a 24-hour cool-off shall be applied before reopening the Account. The cool-off period shall be calculated starting from our confirmation that the reopening has been accepted.

16.5. Once Your Account has been put on Time-Out, you will NOT be able to reactivate the Account under any circumstances until the expiry of the period chosen.

16.5.1. At the expiry of the Time-Out period, you will be entitled to re-commence the use of Your Account automatically.

16.6. Once Your Account has been limited from your opting-in to the Deposit limit, you will not be able to Deposit an amount that exceeds the restricted amount within the time period. This is a recurring restriction that will continually refresh and apply for every recurring time period.

16.6.1. There will be a cooling-off period of 24 hours for any request to increase the amount specified in the Deposit Limit once you have opted into the Deposit Limit.

16.6.2. Any request to decrease the amount specified in the Deposit Limit will take effect immediately.

16.7. For the avoidance of doubt, the opening of multiple Accounts is specifically prohibited for any reason.

PARTICIPATING IN THE SERVICES

17. DEPOSITING MONIES INTO YOUR ACCOUNT

17.1. A Deposit occurs when you add Monies into Your Account through a payment to us (“Deposit”). The details on how to Deposit Monies into Your Account can be found in the FAQ section on the Site.

17.2. By accepting these Terms and Conditions, you warrant that you are the rightful owner of all of the Monies that you Deposit in Your Account, and you acknowledge that we reserve the right to verify the source of funds and to reject any Deposit made from ill-gotten gains.

17.3. We will take all necessary measures to prevent money laundering and terrorist financing. We may, from time to time, without prior notice to you, require you to complete our identity verification process, and we may also temporarily suspend Your Account until such time as the verification process is completed to our satisfaction. It is forbidden to Deposit Monies into Your Account from ill-gotten gains. All transactions will be checked to prevent money laundering and terrorist financing.

17.4. All information required to Deposit Monies into Your Account, such as the minimum and maximum amounts per method, can be found under your profile page by clicking on your username and “Deposit” sections of the Site. The available payment methods are determined by the country and the currency selected during registration. You can use any of the methods available to you as specified in these pages. These pages may be amended from time to time. Please note that some of the methods may not be available in some countries.

17.5. All Deposits into Your Account must be made from a payment option where you are the account holder. If you use a payment option where you are not the account holder, we reserve the right to treat any Deposit into Your Account as being invalid, and any Transactions arising from such Deposit as void. Such Deposits will be returned to your account while applying any associated transfer fees.

17.6. Depending on the method selected, Deposits can incur charges. For current fees regarding depositing funds, refer to the Payments Page on the Site. Your bank may independently charge you for bank wire transfers and other methods of payment.

17.7. Subject to anything contrary to these Terms and Conditions, any Deposit made on the Site where the correct Account Details have been used will be considered valid and binding on you and us.

17.8. We do not offer credit. All bets must be supported by sufficient Monies in Your Account. We reserve the right to void any bets, which may have inadvertently been transacted when the Account does not have sufficient Monies to support the bet.

17.9. Monies deposited with us in Your Account shall not retain interest.

17.10. For the avoidance of doubt, Your Account shall not be used by you as a bank account and, Should we become aware of Deposits into and/or Withdrawals from Your Account without commensurate participation in the Services, we reserve the right to deduct an administrative charge (whether or not we decide to suspend and/or close Your Account).

17.11. It is your responsibility to inform us without delay at support@lilibet.com should there be any Deposit of Monies to your Account in error.

17.11.1. You must return to us any Monies and/or Bonuses credited to you in error.

17.11.2. You must not bet using Monies and/or Bonuses credited to you in error.

17.11.3. You must not dispose of, including without limitation, Withdraw, any Monies and/or Bonuses credited to you in error.

17.11.4. You agree to the return of any Monies, Bonuses, Monies converted from Bonuses or Winnings which you may have withdrawn.

17.12. For the avoidance of doubt, we reserve the right to void any bets transacted using Monies and/or bonuses credited to Your Account in error, as well as to void any Winnings arising from such bets, and to recover such Monies and/or bonuses by Account adjustment at any time.

In the event that we suspect that you have engaged or attempted to engage in fraudulent, unlawful or improper activity, including, without limitation, money laundering activities, or any conduct inconsistent with our policies, we shall have the right to take such action as we in our sole discretion deem fit, including without limitation: immediately blocking your access to the Service; terminating Your Account; seizing all Мonies held in Your Account; and disclosing details of the transaction to any relevant authority, in accordance with Maltese law.

18. BONUSES

18.1. General Bonus Terms and Conditions

18.1.1. We may award bonuses to our customers that are personal and valid only for that particular customer unless stated otherwise (“Bonuses”);

18.1.2. Any Bonus offered to one customer Account shall be applicable only once, provided that the Bonus and the terms and conditions do not provide for otherwise. Any Bonus from us is valid only once per customer Account, device, computer household, IP address, and other places with a shared computer (office, library, university, etc.);

18.1.3. Only one active Bonus per customer at a time, per their personal information, can be claimed. Duplicate Accounts will be closed, and any Winnings obtained unlawfully will be cancelled and removed;

18.1.4. Bonuses cannot be used in conjunction with other Bonus offers unless otherwise specified by our VIP Managers or exclusively mentioned in the terms and conditions of a certain promotion;

18.1.5. For any Deposit Bonus, you need to make a Deposit and claim the preferred Bonus. The Bonus must be claimed before any Betting with the deposited amount;

18.1.6. The Bonus terms and conditions may be fulfilled in parts, and the Bonus shall be allowed after fulfilment of the respective part of the Bonus terms and conditions provided that this is envisaged in the Bonus offer;

18.1.7. In fulfilment of the Bonus terms and conditions, the customer shall be entitled to freely dispose of their own paid-in Monies and not to comply with the Bonus terms and conditions unless the particular Bonus terms and conditions provide for otherwise. All Winnings originating from a Bonus are to be considered Bonus Winnings, and no pay-outs of such Winnings will be made until the Bonus terms and conditions are met; Bonuses claimed by players hiding their Deposit on an ongoing game will be retracted, and potential Withdrawals will be confiscated.

18.1.8. The Bonus shall become valid only if all Bonus terms and conditions are partially, fully, and/or otherwise satisfied as published in the particular Bonus offer;

18.1.9. You have the right to cancel your Bonus. If you wish to have any Bonus credited to you removed, you need to contact us without delay via live chat or at support@lilibet.com;

18.1.10. Any Customer who fails to fully or partially satisfy the Bonus terms and conditions shall not acquire the right to the Bonus;

18.1.11. We shall reserve the right to exclude individual players or groups of players from any bonus promotion at our sole discretion;

18.1.12. We shall reserve the right to remove any Bonus and Winnings that have been obtained by fraud if we suspect that a Bonus offer has been misused;

18.1.13. We shall reserve the right at any time, at our own discretion, to amend the Bonus terms and conditions by giving prior notice on the Site;

18.1.14. If you wish to request a Withdrawal before you complete the Bonus wagering requirements, then you can cancel your Bonus. Keep in mind that the Bonus amount and the generated Winnings, if any, will be deducted from your overall balance. Bonus calculates bets with the real Money amount first and then with the Bonus amount;

18.1.15. When a Withdrawal is requested, we are entitled to review your gaming activity and your identity. If fraud, manipulation, or violation of the Bonus terms and conditions are detected, we have the right to cancel all Bonuses and Winnings gained;

18.1.16. If these Bonus terms and conditions are breached, or there is evidence that a customer or a group of customers has made a series of bets that, due to a Bonus, increased earnings, free bets or other offers, guarantees a profit for the customer, whether individually or part of a group, no matter what the results, we reserve the right to withdraw the Bonus portion of the Bonus offers and to settle the bets at the correct odds, or to cancel the free bets and the bets made from Deposit Bonuses. We also reserve the right to take legal action against the customer or customers involved in such fraudulent behaviour;

18.1.17. We have the right to withdraw or amend any Bonus offer at any stage;

18.1.18. In the event of a dispute, the decision made by our administration is final and non-negotiable;

18.1.19. All sports Bonuses can only be used for sports Betting. If used on casino or live casino, all Winnings will be forfeited;

18.1.20. All casino Bonuses can only be used for casino or live casino. If used on sports, all Winnings will be forfeited;

18.1.21. All casino Bonuses are valid for 7 /Seven/ days from claiming. If wagering is not completed in that period, Bonus Monies and Winnings from Bonus Monies will be void;

18.1.22. All sports Bonuses are valid for 7 days from claiming. If wagering is not completed in that period, Bonus Monies and Winnings from Bonus Monies will be void;

18.1.23.The maximum bet amount per spin for any casino Bonus is 5 EUR or currency equivalent.

18.2. Live Casino, non-live table games (such as, but not limited to, blackjack, roulette, and variants of poker), crash/mines games, as well as bonus buy or feature buy bets are restricted for promotions on our Site and have 0% wagering contribution. Wagering on any such games or features may result in bonus cancellation and seizing of any Winnings gained.

18.3. Bets placed on sports events must meet certain conditions to count towards the Bonus wagering:

18.3.1. A single bet must be of odds of 1.85 or greater;

18.3.2. A multi-bet must contain at least one selection at odds of 1.85 or greater.

18.3.3. The Deposit wagering: Single bets must be of odds of 1.05 or greater. Multibets must contain at least one selection at odds of 1.05 or greater.

18.3.4. The cashback wagering: Single bets must be of odds of 1.05 or greater. Multibets must contain at least one selection at odds of 1.05 or greater.

18.4. The following are restricted for all sports promotions and have 0% wagering contribution:

18.4.1. Asian markets, Handicap, Double Chance Bets, Odd/Even and Under/Over markets;

18.4.2. Cashed Out bets;

18.4.3. Multiple bets with the same selections, regardless of the stake;

18.4.4. Bets placed on events on conflicting or opposite outcomes and dependent markets;

18.4.5. Bets placed on esports events;

18.4.6. Bets placed on virtual sports;

18.4.7. Draw no Bet.

18.5. Free spin or bets terms and conditions

18.5.1. The minimum Withdrawal amount of Winnings from free spins and free bets for a customer is €25 ($25/ ₹2,500/ CA$35);

18.5.2. The maximum Withdrawal amount of Winnings from free spins is €100 ($100/ ₹10,000/ CA$150), and for free bets €100 ($100/ ₹10,000/ CA$150). Winnings that exceed that amount will be cancelled by our support team;

18.5.3. For newly registered Customers from referral websites, the maximum Withdrawal amount of Winnings from free spins and free bets are limited to $25 (€25/ ₹2,500/ CA$35). Winnings that exceed that amount will be cancelled by our support team; Before instructing a Withdrawal, the operator may request the Players to make a certain amount of deposit.

18.5.4. Free bets must be of 1.85 odds or higher, but no more than 4.00;

18.5.5. Players are not allowed to place bets on multiples and esports with the free bets. If such an action is detected, all Winnings will be forfeited by us.

18.6. The following general Bonus terms and conditions apply unless otherwise specified by our VIP Managers or exclusively mentioned in the terms and conditions of special Bonus offers:

18.6.1. Non-Deposit Bonuses;

18.6.1.1. Sports: wagering x7 of the Bonus amount received, maximum Withdrawal amount: 5x the amount of Bonus;

18.6.1.2. Casino: wagering x30 of the Bonus amount received, maximum Withdrawal amount: 5x the amount of Bonus.

18.6.2. Cashback Bonuses;

18.6.2.1. Sports: x1 wagering required, maximum Withdrawal amount: 10x the amount of cashback received;

18.6.2.2. Casino: x1 required, maximum Withdrawal amount: 10x the amount of cashback received.

18.6.2.3. Funds from Deposit and cashback balances must not be wagered together

18.6.3. Reload Bonuses;

18.6.3.1. Sports: wagering x7 of the Bonus and the Deposit amounts, maximum Withdrawal amount: 10x the amount of Bonus;

18.6.3.2. Casino: wagering x30 of the Bonus and the Deposit amounts, maximum Withdrawal amount: 30x the amount of Bonus.

18.6.4. Welcome Deposit Bonuses;

18.6.4.1. There is no Maximum Withdrawal amount.

18.7. For the avoidance of doubt, we reserve the right to void any bets placed using Monies, bonuses, and/or Monies converted from bonuses, credited to Your Account in error, as well as to void any Winnings arising from such bets, and to recover such Monies and/or bonuses by Account adjustment at any time.

19. PLACING BETS

19.1. We reserve the right to refuse to accept the whole or part of any bet placed, without notification, justification, and/or compensation, and in any circumstance, and in compliance with Applicable Laws and regulations.

19.2. We reserve the right, in our sole and absolute discretion and in compliance with Applicable Laws and regulations, to deny any user from placing a bet.

19.3. Subject to paragraphs 19.1, 19.2, and 19.3:

19.3.1. We will only accept bets placed from customers with a valid Account;

19.3.2. You are only deemed to have validly placed a bet if you are the holder of an Account;

19.3.3. A bet is deemed as accepted only when it has been accepted by us;

19.3.4. You will not be allowed to cancel or change your bet once the creation, payment, and submission have been accepted by us, in accordance with the Betting Rules;

19.3.5. We are under no obligation to cancel any bets that have been validly placed and accepted in accordance with these Terms and Conditions and the Betting Rules;

19.3.6. We may suspend or prohibit the further placing of bets at any time, at our sole and absolute discretion, in compliance with the Gaming Player Protection Regulations and Directive 2 of 2018 Player Protection Directive in Malta;

19.3.7. When a market is suspended, or access to it prohibited, any attempted placement of bets following the suspension, or access prohibition, will be rejected;

19.3.8. We do not accept any responsibility and/or liability for failure in any equipment or telecommunication that prevents the correct creation, payment, submission, acceptance, record, confirmation, and/or notification of bets placed;

19.3.9. Bets placed will be accepted up to the start time of an event. Where an Event time is not published, bets placed will be accepted up to the advertised start time of such Event. If a bet is inadvertently accepted after the relevant Event start time, the bet will be void. In such instances, your stake will be refunded to you;

19.3.10. Your Account must have available balance in order for you to be able to place a bet. Otherwise, any attempts to place bets from Your Account will be rejected.

19.3.11. We reserve the right to void any bets that had used Monies, Bonus, and/or Monies converted from Bonus credited to Your Account in error, as well as to void any Winnings arising from such bets, and to recover such Monies, Bonus, and/or Monies converted from Bonuses, by Account adjustment at any time.

19.4. You should follow the instructions provided in the FAQ section of the Site for assistance in how to place bets;

19.5. It is your responsibility to ensure that the details of any bet that you place on the Site, are correct in accordance with the relevant Betting Rules.

20. CREDITING WINNINGS INTO YOUR ACCOUNT

20.1. All Winnings will be credited to Your Account as soon as reasonably practicable in accordance with the Betting Rules and Applicable Laws and regulations.

20.2. Should any Winnings, including, but not limited to, Monies and Bonuses, be credited to Your Account in error, it is your responsibility to inform us without delay at support@lilibet.com.

20.2.1. You must return to us any Monies and/or Bonuses credited to you in error.

20.2.2. You must not bet using Monies, Bonuses, and/or Monies converted from Bonuses credited to you in error.

20.2.3. You must not dispose of, including without limitation, Withdraw, any Monies, Bonuses, and/or Monies converted from Bonuses credited to you in error.

20.2.4. You agree to the return of any Monies, Bonuses, or Monies converted from Bonuses credited to you in error, which you may have Withdrawn.

20.3. For the avoidance of doubt, we reserve the right to void any bets placed using Monies, bonuses, and/or Monies converted from bonuses, credited to Your Account in error, as well as to void any Winnings arising from such bets and to recover such Monies and/or bonuses by Account adjustment at any time, in accordance with Applicable Laws and regulations.

21. WITHDRAWING MONIES FROM YOUR ACCOUNT

21.1. By accepting these Terms and Conditions, you warrant that you are the rightful owner of all of the Monies, including Monies converted from Bonuses, that you Withdraw from Your Account.

21.2. Provided all Monies in Your Account is confirmed by us as cleared, all Verification Checks have been completed by us to our satisfaction, and any conditions of Withdrawal that may be applied to Your Account being met, you may request a Withdrawal of Monies from Your Account at any time in accordance with Applicable Laws and regulations.

21.3. The details on how to Withdraw Monies from Your Account (“Withdraw” or “Withdrawal”), such as the average times when a Withdrawal is processed or the minimum and maximum amounts per method, can be found under your profile page by clicking your username and “Withdrawal” sections of the Site. Some of the methods may not be available in some countries. Withdrawals from Your Account are to be made using the same payment method as was used for the Deposit, subject to Applicable Laws and regulations.

21.4. Subject to anything to the contrary in these Terms and Conditions and Applicable Laws and regulations, any Withdrawal made on the Site where the correct Account Details have been used will be considered valid and binding to you and us.

21.5. Monies in an Account must be Withdrawn and/or returned to the owner of the Account and of the owner of the original Monies in the Account (which is the Monies Deposited), in accordance with Applicable Laws and regulations. Monies are not permitted to be Withdrawn and/or returned to a third party.

21.6. All Withdrawals from Your Account will be credited to your personal financial source. Withdrawals from Your Account will be transferred back to the primary source which was used to Deposit. In the event that you have used more than one Deposit method, the Withdrawals will need to coincide with the deposited amounts from each of the payment methods used. All Withdrawals are processed within 48 business hours once Your Account is fully verified. Please note that additional processing times may be required by your financial institution.

21.7. All Withdrawals of Monies are subject to existing Withdrawal rules and regulations as stated in our Terms and Conditions. Withdrawals may be subject to Verification Checks and screening for circumvention of these Terms and Conditions. We reserve the right to carry out such verification procedures regardless of the Withdrawal amount, and all Transactions will be checked to prevent money laundering and terrorist financing.

21.8. We reserve the right to deduct a fee to process a Withdrawal in certain circumstances. You will be notified in advance if a transaction is subject to a fee and the amount of it. The Withdrawal will not be processed prior to your consent about the fee.

21.9. In the event you fail to provide us with the requested documents within 30 days of the date of the request, we may confiscate any Winnings on Your Account, return the original Deposit or remaining balance (as the case may be), to you (subject to reasonable charges) and close Your Account. For clarity, any such confiscation or closure of Your Account will be carried out in accordance with the Terms and Conditions you originally agreed to and the Applicable Laws and regulations.

21.10. The maximum Withdrawal amount, as well as the weekly and monthly Withdrawal limits, unless otherwise mentioned by the Company, are as per below:

21.10.1. Daily limit: 20,000 EUR (20,000 USD/ 2,000,000 INR/ 30,000 CAD);

21.10.2. Weekly limit: 100,000 EUR (100,000 USD/ 10,000,000 INR/ 160,000 CAD);

21.10.3. Monthly limit: 200,000 EUR (200,000 USD/ 20,000,000 INR/ 320,000 CAD);

22. CASH-OUT RULES

22.1. Cash Out shall mean your action where you accept our offer to:

22.1.1. Withdraw a part of the winning or;

22.1.2. Withdraw a part of the stake amount (both referred to as “Cash Out ”).

22.2. We shall be entitled to offer you the opportunity to Cash Out the stake amount. The particular betting events and bets subject to Cash Out shall be determined at our discretion in each particular case and marked with special Cash Out visual indicators on the Site.

22.3. Each Cash Out offer placed by us shall state the particular part of the winning or part of the stake amount that may be cashed out by you. The terms and conditions of the Cash Out offer made by Lilibet shall vary depending on the course of the betting event, information on the start of the betting event, or another factor. Should you accept the particular Cash Out offer, the offer shall be forthwith fulfilled without any changes.

22.4. Lilibet shall be entitled to put forward partial Cash Out offers to you. The partial Cash Out shall mean a Cash Out of the stake amount where only a part of the stake amount chosen by you is used for Cash Out. The part of the stake amount not chosen by you shall be subject to the terms and conditions under which the bet was placed, and the partially cashed out amount shall be subject to the provisions of paragraph 22.5 or paragraph 22.6 hereof.

22.5. If you accept our Cash Out offer by withdrawing a part of the Winnings and we approve such action, the part of the winning with which you agreed by accepting our particular offer shall be immediately transferred to Your Account. In this case, you shall lose the possibility to win the remaining amount of potential Winnings under the bet. In this case, a part paid to you shall at all times be higher than the stake amount of the equivalent amount.

22.6. If you accept our offer to Cash Out the stake amount by withdrawing a part of the stake amount and we approve such action, such part of the stake amount to which you agree by accepting our particular offer shall be immediately transferred to Your Account. In this case, you shall lose the possibility to win the amount that may be won during the particular bet and lose a part of the stake amount. In this case, the part paid to you shall at all times be lower than the stake amount.

22.7. The Cash Out offers shall be deemed to constitute a part of our remote Betting offers and shall not be binding upon you.

22.8. A Cash Out offer shall be deemed to be accepted when you click on the active reference “Cash Out” near the particular placed bet and confirm that the terms and conditions of our particular offer (withdrawn part of the winning, withdrawn stake amount) are acceptable to you.

22.9. You shall not be obliged to carry out any other additional actions, except for the actions referred to in paragraph 22.8. hereof.

22.10. If we set a Cash Out offer, we shall be entitled to refuse to confirm your choice to take up the proposal.

22.11. We shall be entitled to cancel a Cash Out if:

22.11.1. The Cash Out is carried out after the betting event;

22.11.2. When putting forward a Cash Out amount or confirming it, we make a material mistake;

22.11.3. You seek to take advantage of the Cash Out offers in a manner that is fraudulent, collusive, or otherwise against the spirit of fair play.

22.12. In the event of taking up a Cash Out offer, the original odds on the basis of which the bet was placed, and the terms and conditions of the Cash Out offer under which the stake amount was cashed out shall be displayed in your Betting history.

22.13. The Betting history shall also show the amount transferred by us to Your Account.

23. CHARGEBACK

23.1. If we incur any charge-backs, reversals, or other associated charges related to Your Account, we reserve the right to recover these amounts from you. This includes, but is not limited to, any administrative costs, transaction fees, or penalties incurred as a result of such actions. By using our Services, you acknowledge and agree to reimburse us for any such charges promptly upon request.

PROHIBITED BEHAVIOURS AND LIABILITIES

24. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY

24.1. "Criminal Activity" shall include, without limitation:

24.1.1. Money Laundering;

24.1.2. Attacking, hacking, and/or making unauthorized alterations to/or introduce any kind of malicious code to the Site; and/or

24.1.3. Any activity that is considered illegal under the laws of Malta or any other applicable jurisdiction.

24.2. "Fraudulent Practice" means any fraudulent activity engaged in by you or by any person acting on your behalf or in collusion with you, and shall include, without limitation:

24.2.1. Any act of deception or dishonesty intended to gain an Unfair Advantage or to defraud other players or us, including but not limited to Fraudulent charge-backs;

24.2.2. The use by you of a stolen, cloned, or otherwise unauthorized credit or debit card and/or payment source, as a source of Monies;

24.2.3. The collusion by you with others in order to gain an Unfair Advantage (as defined in paragraph 24.3), including, but not limited to, through Bonus schemes or similar incentives offered by us;

24.2.4. Any attempt to register false or misleading Account Details; and/or

24.2.5. Any actual or attempted act by you which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm.

24.3. "Unfair Advantage" shall include, without limitation:

24.3.1. Exploiting loopholes, bugs, or other unintended features in our software, Site, or systems to gain an advantage over other players or us.

24.3.2. The use of any 'Bots' for skill games and 'Bots' for any other use which would otherwise constitute any other Prohibited Behaviours. All bets must be executed personally by you without the assistance of any artificial intelligence;

24.3.3. The use of third-party software or analysis systems; and/or

24.3.4. The exploitation by you, of a Problem, Error, and/or Omission as defined in section "PROBLEMS, ERRORS, AND OMISSIONS," in any case either to your advantage and/or to the disadvantage of us or others.

24.3.5. Using the Site and Services for currency arbitrage. If we find that you have intentionally used our Services for financial gain through arbitrage, we may forfeit and deduct any gains from Your Account without prior notice.

24.4. Any one of the following practices in relation to the use of the Site constitutes "Prohibited Behaviours" and are NOT permitted:

24.4.1. Undertaking any Criminal Activity;

24.4.2. Undertaking any Fraudulent Practice;

24.4.3. Undertaking any Unfair Advantage;

24.4.4. Abuse of Bonus campaigns or other promotions;

24.4.5. Using unfair external factors or influences (commonly known as cheating);

24.4.6. Colluding with other individuals using the Site, including but not limited to collusion through Betting within the same household or through syndicates;

24.4.7. Opening any duplicate Accounts;

24.4.8. Harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Site.

24.5. By accepting these Terms and Conditions, you agree that you shall not participate in or be connected with any form of Prohibited Behaviours in connection with your use of the Site.

24.6. Engaging in any Prohibited Behaviours constitutes a breach of these Terms and Conditions. If we suspect that you have engaged in any Prohibited Behaviours, we will notify you of the suspected breach and the actions we intend to take. We reserve the right to suspend or close Your Account, withhold or recover any funds in Your Account, and take legal action if necessary.

24.7. Any suspicious Transactions may be reported to the competent regulatory bodies.

24.8. We will take all reasonable steps to prevent and detect Prohibited Behaviours and to identify the relevant users concerned if they do occur. However, we will not be liable for any loss or damage which you may incur as a result of any Prohibited Behaviours, and any action we take in respect of the same will be at our sole and absolute discretion.

24.9. If we have any grounds to believe that:

24.9.1. You have participated in or have been connected with any form of Prohibited Behaviours, and the basis of our belief shall include the use of any fraud, cheating, and collusion detection practices (which are used in the gambling and gaming industry at the relevant time) by us, and/or by our partners and our other suppliers;

24.9.2. You have bet and/or played online games with any other online provider of gambling and/or gaming services and are suspected (as a result of such play) of any Prohibited Behaviours or otherwise improper activity;

24.9.3. You have "charged back" or denied any of the purchases or Deposits that you made to Your Account;

24.9.4. Your continued use of the Site may be detrimental to our regulated status, including our continued ability to be licenced by the MGA;

24.9.5. If you become bankrupt or suffer analogous proceedings anywhere in the world, then, we shall have the right to, suspend and/or close Your Account in accordance with section 27 of these Terms and Conditions, respectively, withhold all Monies in Your Account, recover any Deposits, Monies, Winnings, Bonuses, and/or Withdrawals, which have been affected by or are in any way attributable to any of the event(s) contemplated in this paragraph 24, from you and/or Your Account. The rights set out in this paragraph 24 are without prejudice to any other rights (including any common law rights) that we may have against you, whether under these Terms and Conditions or otherwise. We also reserve the right to take legal action against Customers involved in such Prohibited Behaviours.

24.10. In exercising any of our rights under paragraph 24.9 in relation to Prohibited Behaviours, we will make reasonable efforts to act fairly towards you and our other customers while complying with our regulatory and legal obligations.

24.11. If Your Account is suspended and/or closed due to Prohibited Behaviours, we are not obligated to refund any Monies standing in Your Account at that time.

24.12. If you suspect that a person is engaged in any Prohibited Behaviours, you shall report it to us at support@lilibet.com as soon as possible.

25. VIRUS, HACKING, AND OTHER OFFENCES

25.1. You shall not attempt to attack, hack, and/or make unauthorized alterations to/or introduce any kind of malicious code to the Site.

25.2. By accepting these Terms and Conditions, you agree that you will not, without limitation:

25.2.1. Reverse engineer or decompile (in whole or in part) any software available through the Site;

25.2.2. Make copies, modify, reproduce, transmit, alter, use and/or distribute all or any part of the Site, and/or any material or information contained on it;

25.2.3. Disclose any information of Your Account to any third party;

25.2.4. Cheat, deceive, trick, misinform or defraud us in any way through the use and/or abuse of the Site;

25.2.5. Attack the Site via a denial-of-service attack or a distributed denial-of-service attack; and/or

25.2.6. Contravene any of the provisions stated herein.

25.3. We will report any suspected breach of the applicable Maltese laws and regulations to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

25.4. If we have any grounds to believe that you have failed to abide by the terms of these provisions in paragraph 24, then, we shall have the right to, suspend and/or close Your Account in accordance with section 27 of these Terms and Conditions respectively, withhold all Monies in Your Account, recover any Deposits, Monies, Winnings, bonuses, and/or Withdrawals, which have been affected by or are in any way attributable to any of the event(s) contemplated in this paragraph 25, from you and/or Your Account. The rights set out in paragraphs 25.3 and 25.4 are without prejudice to any other rights (including any common law rights) that we may have against you, whether under these Terms and Conditions or otherwise.

26. YOUR LIABILITY

26.1. You acknowledge that Betting on the Site may result in financial losses, and you accept full responsibility for such losses.

26.2. You agree to indemnify us and hold us, our entities and our officers, harmless from any claims, liabilities, costs, and expenses that may arise as a result of your breach of these Terms and Conditions and/or a breach of any laws of any jurisdiction applicable to you.

26.2.1. In the event of such breach, Your Account may be suspended in accordance with section 27 of these Terms and Conditions. We may also withhold any funds in Your Account during investigations and/or pending legal or regulatory proceedings.

26.3. You are solely responsible for reporting your Winnings and losses from using the Site to your local tax and legal authorities. We do not provide advice on tax or legal matters. If you need guidance on tax and legal matters, we recommend contacting qualified advisors and/or authorities in your jurisdiction.

26.4. If you breach these Terms and Conditions, you agree to forfeit any funds and bonuses, including but not limited to, Winnings and bonus funds. In such cases, we may offset any positive balance in Your Account against any amount you owe us. However, we may allow the withdrawal of funds generated prior to the detected beach, if such is available.

27. SUSPENSION, CLOSURE, AND CANCELLATION OF ACCOUNTS

27.1. We shall be entitled to decline a registration or suspend and/or close Your Account in the circumstances expressly set out in these Terms and Conditions and/or at our sole and absolute discretion as the circumstances may reasonably warrant. In such instances, we will attempt to inform you through the email address provided in your Account Details as soon as reasonably practicable.

27.2. Upon the suspension of Your Account:

27.2.1. No activity related to and/or connected with the Account shall be permitted, including without limitation, Deposits, Withdrawals, and bets (“Transactions”), until the date upon which the Account is re-activated by us;

27.2.2. No Monies, including Monies from Bonuses, will be credited to the Account; and

27.2.3. We will address the issue that had given rise to the suspension of the Account with a view to resolving it as soon as reasonably practicable so that the Account can, as appropriate, either be re-activated or closed.

27.3. For the avoidance of doubt, the terms provided for the suspension of Your Account in paragraph 27.2 is in addition to any other terms as expressly provided in these Terms and Conditions.

27.4. Upon the closure of Your Account:

27.4.1. No activity related to and/or connected with the Account shall be permitted, including, without limitation, Deposits, Withdrawals, and placing bets;

27.4.2. All outstanding Transactions related to and/or connected with the Account shall be void with immediate effect; and

27.4.3. No Monies, including Monies from Bonuses, will be credited to the Account; and

27.4.4. All Monies and Bonuses in the Account might be forfeited.

27.5. For the avoidance of doubt, the terms provided for the closure of Your Account in paragraph 27.4 is in addition to any other terms as expressly provided in these Terms and Conditions.

27.6. You may cancel Your Account with us at any time by informing us in writing of your intention to do so by contacting us at support@lilibet.com. Your Account will only be successfully cancelled after we have notified you with an acknowledgement that the Account has been “successfully cancelled” (“Successful Account Cancellation Notice”).

27.7. Upon receiving your request to cancel Your Account:

27.7.1. We will process your request to cancel Your Account with a view to cancelling it as soon as reasonably practicable.

27.7.2. You will continue to be liable for all activities and Transactions on Your Account until you receive a Successful Account Cancellation Notice.

27.8. Upon the successful cancellation of Your Account:

27.8.1. No activity related to and/or connected with the Account shall be permitted, including, without limitation, Deposits, Withdrawals, bets, and participating in the Services;

27.8.2. All outstanding Transactions related to and/or connected with the Account shall be void with immediate effect;

27.8.3. No Monies, including Winnings, and/or Bonuses, will be credited to the Account; and

27.8.4. Monies in the Account will be returned to you in accordance with the terms and rules applicable for the Withdrawal of Monies from Accounts.

27.9. For the avoidance of doubt, the terms provided for the cancellation of Your Account in paragraphs 27.7 and 27.8 are in addition to any other terms as expressly provided in these Terms and Conditions.

27.10. Take notice that notwithstanding paragraph 27.8.4, and subject to the terms as expressly provided in these Terms and Conditions, we shall be entitled to withhold, from the return of the Monies in Your Account, any Monies in relation to and/or in connection with any breaches of these Terms and Conditions and/or as required by all Applicable Laws and regulations.

27.11. Upon the successful self-exclusion:

27.11.1. No activity related to and/or connected with the Account shall be permitted, including, without limitation, Deposits, bets, and participating in the Services;

27.11.2. All outstanding bets shall stand;

27.11.3. Subject to paragraph 27.11.2, including Winnings, and/or Bonuses will be credited to the Account; and

27.11.4. Monies in the Account above €1.00 will be returned to you in accordance with the terms and rules applicable for the Withdrawal of Monies from Accounts.

27.12. For the avoidance of doubt, the terms provided for the self-exclusion in paragraphs 27.11 are in addition to any other terms as expressly provided in these Terms and Conditions.

27.13. Take notice that notwithstanding paragraph 27.11.4, and subject to the terms as expressly provided in these Terms and Conditions, we shall be entitled to withhold, from the return of the Monies in your Account, any Monies in relation to and/or in connection with any breaches of these Terms and Conditions and/or as required by all Applicable Laws and regulations.

PARTICIPATING IN THE SERVICES

28. DISCLAIMER OF WARRANTIES

28.1. The Site, including, without limitation, all content, software, and functions made available on or accessed through or sent from the Site, are provided "as is", "as available", and "with all faults". Provided that nothing in this section shall limit or exclude our liability to the extent such limitation or exclusion would be deemed unfair in terms of the Consumer Affairs Act.

28.2. To the fullest extent permissible by law, the Company Entities and Officers make no representation or warranties or endorsements of any kind whatsoever (express or implied) about:

28.2.1. The Site;

28.2.2. The content and software on and provided through the Site;

28.2.3. The functions made accessible on or accessed through the Site;

28.2.4. The messages and information sent from the Site by users;

28.2.5. Any products or Services offered via the Site or hypertext links to third parties; and/or

28.2.6. Security associated with the transmission of sensitive information through the Site or any linked Site.

28.3. We do not warrant that:

28.3.1. The Site, any of the Sites' functions or any content contained therein will be uninterrupted or error-free;

28.3.2. Defects will be corrected; and/or

28.3.3. The websites or the servers that make them available are free of viruses or other harmful components.

28.4. We do not warrant that your activities or use of the Site is lawful in any particular jurisdiction, and, in any event, we specifically disclaim such warranties. You understand that, by using any of the features of the Site, you act at your own risk, and you represent and warrant that your activities are lawful in every jurisdiction where you access or use the Site or the content. Further, the Company Entities and Officers disclaim any express or implied warranties, including, without limitation, noninfringement, merchantability, fitness for a particular purpose, and title.

28.5. The Company Entities and Officers shall not be liable for the use of the Site, including, without limitation, the content and any Errors contained therein. Some jurisdictions limit or do not allow the disclaimer of implied or other warranties, so the above disclaimer may not apply to the extent such jurisdiction's law is applicable to these Terms and Conditions.

28.6. We reserve the right to suspend, discontinue, modify, remove or add to the services in its absolute discretion with immediate effect and without an obligation to provide you with notice where we consider it necessary to do so, including but not limited to where we receive information that you have entered into any self-exclusion agreement with any gambling operator or where we deem it necessary for the management, maintenance or update of the Site. Lilibet shall not be liable in any way whatsoever for any loss suffered as a consequence of any decision made by us in this regard.

28.7. Nothing in these terms and conditions shall create or confer any rights or other benefits in favor of any third parties not party to these Terms and Conditions.

28.8. Nothing in these terms and conditions shall create or be deemed to create a partnership, agency, trust arrangement, fiduciary relationship or joint venture between you and Lilibet.

29. THIRD-PARTY SUPPLIERS

29.1. We receive information and services from third-party suppliers, which include event data in relation to our Services and Account management.

29.2. In some instances, where systems are provided by third-party suppliers, you may be unable to access all Account history and transactional information via systems controlled by us. In the event that you do require further information concerning data in relation to the Services or any other element of Your Account history, please contact our customer service team for assistance at support@lilibet.com.

29.3. You may be required to download and install software supplied by third parties (“Third-Party Software”) onto your devices. Software may include but is not limited to, applications, promotional applications, marketing applications, facility applications, products, and software. In such instances, you will be required to enter into a separate agreement with the owner or licensor of such Software in respect of your use of the same (“End User Licence Agreement”). The End User Licence Agreement must not contain any terms that are unfair or in violation of the Consumer Affairs Act.

29.4. In case of any inconsistency between these Terms and Conditions and any End User Licence Agreement, these Terms and Conditions will prevail in so far as the inconsistency relates to the relationship between you and us.

29.5. Links to third-party websites are provided solely as a convenience to you. If you use these links, you will leave the Site, and different Terms and Conditions will apply to those websites. Some links to other websites, even if operated by us, may provide content not suitable for everyone, upon following a link on this Site, you must read and accept the Terms and Conditions of the website you are accessing. In the event of any inconsistency between these terms and conditions and the terms of any linked third-party website, the interpretation most favorable to the player shall prevail, in accordance with the Gaming Player Protection Regulations in Malta.

30. PROBLEMS, ERRORS, AND OMISSIONS

30.1. Where Problems occur in the software or hardware used by us to provide the Site (“Problems”), we will take all reasonable steps to remedy the problem as soon as reasonably practicable.

30.2. Where a Problem causes any of the Services to be interrupted and/or disrupted in circumstances where they cannot be restarted from exactly the same position and/or resolved without any detriment to you or other users, we will take all reasonable steps to treat you and other players fairly, in accordance with the Gaming Player Protection Regulations and the Player Protection Directive. In such instances, reasonable steps may include, without limitation, voiding your submitted bet and returning any Monies to the balance in Your Account.

30.3. There may be instances where Errors may occur, whether before or after a bet is placed (“Errors”). A non-exhaustive list of such instances of Errors is as follows:

30.3.1. Where we wrongly publish any event or game;

30.3.2. Where we wrongly state the Betting Rules for an event or game;

30.3.3. Where we wrongly allow the placement of bet for an event or game;

30.3.4. Where we wrongly accept the placement of a bet for an event or game;

30.3.5. Where we wrongly state the details of an event or game;

30.3.6. Where we wrongly state the start time of an event or game;

30.3.7. Where we wrongly suspend, cancel, and/or conclude an event or game;

30.3.8. Where we wrongly state the terms of a Contest as a result of obvious error, omission in inputting the information related to the Contest, and/or as a result of computer malfunction;

30.3.9. Where we wrongly award you with Winnings as a result of a manual or computer input error;

30.3.10. Where we wrongly award you with the wrong amount of Winnings as a result of a manual or computer input error;

30.3.11. Where we wrongly award you with free Monies or Bonuses; and/or

30.3.12. Where we wrongly made an error as a result of a Prohibited Behaviour under paragraph 24.

30.4. In the event of an Error, we reserve the right to take the following actions, and we will notify the affected players about the Error and the steps are taken:

30.4.1. Correct any Error made on a bet placed, and re-resolve the same at the correct terms which were available, or should have been available through us (absent the error) at the time the bet was placed, and the bet will be deemed to have taken place on the terms which were correct, or where lacking, then the terms which were usual, for that bet;

30.4.2. Where it is not reasonably practicable to correct and re-resolve under 30.4.1 above, to declare the bet void and return your stake into Your Account; and/or

30.4.3. In circumstances where the Error has resulted from a Prohibited Behaviour, take the steps set out in paragraph 24.9.

30.5. Any Monies, Bonuses, and/or Monies converted from Bonuses that are credited to Your Account or paid to you as a result of an Error shall be deemed, pending resolution under paragraph 30.4, to be held by you on trust for us and shall be immediately repaid to us when a demand for payment is made by us to you. Where such circumstances exist, if you have Monies and/or Bonuses in Your Account, we may reclaim such Monies and/or Bonuses from Your Account. We agree that we shall use all reasonable endeavors to detect any Errors and inform you of them as soon as reasonably practicable.

30.6. You shall inform us at support@lilibet.com as soon as reasonably practicable should you become aware of any Error.

30.7. Where you have used Monies and/or Bonuses, which have been credited to Your Account and/or awarded to you as a result of an Error, to place a bet, we shall void such bets, as well as withhold any Winnings that you may have won from such Monies and/or Bonuses used to place a bet, and if we have paid out on any such bets, such amounts shall be deemed to be held by you on trust for us, and we can immediately reclaim these Monies, Bonuses, and/or Winnings from Your Account if you have sufficient balance, or you shall be immediately repaid to us any such amounts when a demand for repayment is made by us to you.

30.8. In case of any discrepancy or ambiguity in the interpretation of the Terms and Conditions in this section, the interpretation that is most favorable to the player shall prevail, in accordance with the Gaming Player Protection Regulations in Malta and Directive 2 of 2018 Player Protection Directive.

30.9. In the case that an event may need to be terminated, all players will be advised in advance and any bets which have already been placed will be refunded accordingly.

31. EVENTS OUTSIDE OF OUR CONTROL

31.1. Without prejudice to our obligations contained within the various laws and regulations of Malta, including but not limited to the Gaming Player Protection Regulations and the Player Protection Directive, we shall not be held liable for any loss and/or damage that you may suffer caused by events outside our reasonable control. Such events may include, without limitation, power failure, trade or labour dispute, act, failure or omission of any government or authority, obstruction or failure of telecommunication services, or any other delay or failure caused by a third party or otherwise outside of our control. In the event of such circumstances, we reserve the right to suspend and cancel the products and/or Services on the Site without incurring any liability, provided that we comply with the relevant Maltese regulations and directives.

31.2. We are not liable for the failure of any equipment or software, howsoever caused, wherever located or administered, or whether under our direct control or not, that may prevent the operation of the products and/or Services on the Site, or that prevents you from being able to contact us, provided that we have taken all reasonable steps to maintain the proper functioning of such equipment or software and comply with relevant Maltese regulations and directives

31.3. We shall not be held liable for any failure to perform by any third party, provided that we have exercised due diligence in selecting, monitoring, and managing such third-party relationships, and that we comply with all applicable Maltese regulations and directives in relation to our engagement with third-party service providers.

32. LIMITATION OF OUR LIABILITY

32.1. You understand and agree that we limit our liability in connection with your use of the Site as set forth. Under no circumstances shall the Company Entities and Officers, be liable to you for any loss and/or damages of any kind (including, without limitation, for any special, direct, indirect, incidental, exemplary, economic, punitive, or consequential damages) that are directly or indirectly related to:

32.1.1. The Site;

32.1.2. The use of, inability to use, or performance of the Site;

32.1.3. Any action taken in connection with an investigation by the Company or law enforcement authorities regarding your use of the Site;

32.1.4. Any action taken in connection with copyright owners; and/or

32.1.5. We should not be liable for any damages resulting from Errors or omissions in the Site's technical operation unless such Errors or omissions were intentionally caused by us. This limitation of liability shall apply whether the damages are in contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

32.2. Our total liability to you for all damages, losses, and causes of action arising from your use of the Site shall be limited to the amount you have deposited into Your Account, or one hundred euros (€100.00), whichever is greater. This limitation of liability shall apply whether the damages are in contract, tort, negligence, strict liability, or any other legal theory, and shall not limit our liability for death or personal injury caused by their negligence or for any other liability that cannot be excluded or limited under applicable law.

32.3. The Company Entities and Officers are not responsible for any damage to any user's computer, hardware, computer software, or other equipment or technology, including, without limitation, damage from any security breach or from any virus, bugs, tampering, fraud, error, omission, interruption, defect, delay in operation or transmission, computer line or network failure or any other technical or other malfunction.

32.4. Your access to and use of this Site is at your risk. If you are dissatisfied with the Site or any of the content, your sole and exclusive remedy is to discontinue accessing and using the Site.

32.5. You recognize and confirm that in the event you incur any damages, losses or injuries that arise out of the Company Entities and Officers’ acts or omissions, the damages, if any, caused to you, are not irreparable or sufficient to entitle you to an injunction preventing any exploitation of any website or other property owned or controlled by the Company Entities and Officers, and you will have no rights to enjoin or restrain the development, production, distribution, advertising, exhibition or exploitation of any Company website or other property or any and all activities or actions related thereto.

32.6. By accessing the Site, you understand that you may be waiving rights with respect to claims that are at this time unknown or unsuspected. Accordingly, you agree to waive the benefit of any law that otherwise might limit your waiver of such claims.

33. INDEMNITY

33.1. You agree to fully indemnify, defend and hold the Company Entities and Officers harmless, immediately upon demand, from and against all claims, demands, liabilities, damages, losses, costs and expenses, including legal fees (regardless of theory of law) arising out of your breach of these terms and conditions, any infringement of Intellectual Property rights, violation of the law, or any other liabilities arising out of your use of the Site and/or use by any other person using the Site using your Personal Data details, whether or not with your authorization.

DISPUTE RESOLUTION

34. CLAIMS AND DISPUTES

34.1. We will seek criminal and contractual sanctions against you if you are found to have been involved in fraud, dishonesty, and/or criminal acts. You agree to indemnify and hold us harmless for any and all claims, losses, damages, costs, and expenses arising from your breach of these terms and conditions.

34.2. We reserve the right to withhold Winnings and/or Withdrawals, and to declare bets void, if we have evidence that the integrity of the event or game has been called into question for any reason whatsoever, the event or game has been manipulated, and/or match-fixing has taken place. Evidence of such instances may be based on the size, volume, or pattern of bets transacted across any or all of our product and/or service channels. Notwithstanding this, a decision given by the relevant governing body of the sport in question, our licensing authority and/or any relevant industry association (if any) will be conclusive.

34.3. If there is any dispute relating to the placing of a bet, you should notify us before the finalization of the acceptance of the bet, and before the event or game on which the bet was placed occurs. We shall investigate such disputes accordingly and resolve them reasonably at our sole and absolute discretion.

34.4. Any claims or disputes arising out of or related to the provision of our Services shall be resolved in accordance with the laws of Malta. You agree that any such claim or dispute will be resolved exclusively by arbitration, and you waive any right to bring or participate in any class action or representative proceeding. The arbitration will be conducted by a single arbitrator in accordance with the Arbitration Act (Cap. 387 of the Laws of Malta) and the rules of the Malta Arbitration Centre. The arbitrator's award will be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The arbitration shall be conducted in the English language and shall take place in Malta.

35. COMPLAINTS AND RESOLUTION

Our Customer Support team will always strive to resolve any issue you might have with the Site or Service. You can contact them via email (support@lilibet.com) or via live chat. However, if you are not satisfied with the provided resolution, you can escalate the matter further via our Internal Complaints flow:
35.1. Internal Complaints Process: If you wish to raise an internal complaint about any aspect of the Site, please send an email to resolution@lilibet.com from the e-mail address registered on Your Account.
In your email, state your names, date of birth and address. Please make sure to include as many details as possible about Your complaint – date and time when you experienced an issue, amount involved (if relevant), whether You have already contacted our Customer Support team and any evidence of the issue, e.g. screen shot/s.
Timeframe: Your complaint will then be directed and investigated independently by senior members of the team, who will respond to you within ten (10) business days of receiving it with our proposed resolution.

35.2. Alternative Dispute Resolution (ADR): If you are not satisfied with the resolution of the Internal Complaint, you have the right to submit a complaint to an alternative dispute resolution (ADR) provider. Our appointed ADR is – MADRE, who can be contacted via their online platform found here. Please note that the ADR would require you to provide evidence that you have already passed our internal complaints process and received the relevant resolution on our side. If the provided by Lilibet resolution is not satisfactory, we will issue you a deadlock letter you can submit to our ADR when raising a complaint.

35.3. The decision made by the ADR is considered binding for both parties where the amount in dispute does not exceed €5,000. Disputes exceeding the amount, can still be submitted free of charge. However, decisions will be non-binding unless Lilibet accepts the decision.

35.4. Alternatively, you can refer the dispute via the European Commission’s Online Dispute Resolution (ODR) Platform (https://ec.europa.eu/consumers/odr/main), which will then forward it to the relevant ADR entity

35.5. You can also escalate a complaint regarding the Services provided by us to you being unlawful, or the Services being provided by us in a manner which is not safe, fair, or transparent, with the MGA player support unit through the MGA website Online Gaming Support - Malta Gaming Authority.

35.6. We strive to ensure the full protection of all our customers and their bets; however, there are certain events that are beyond our control. If, for any reason, the customer is disconnected from the game server, we cannot be held liable for any losses that may result from this disconnection. We will undertake our best endeavours to ensure that the balance of Your Account is recorded on the server and is not affected by the disconnection in any way. If a line has been disconnected or becomes unresponsive, when the customer logs on, the balance of credits recorded on the server after the last bet was completed is displayed. By placing any further wagers, the customer accepts the results of any previous wager. As such, at our discretion, the results of the previous wager are no longer in dispute, and no refunds or other adjustments will be granted. If the customer feels the result of any of the games is unfair or incorrect, they should contact customer support immediately and report the discrepancy.

LEGALITY

36. LAW AND JURISDICTION

36.1. The construction, validity and performance of these Terms and Conditions will be governed by the laws of Malta. However, this shall not prevent us from bringing any action in the court of any other jurisdiction for injunctive and/or similar relief.

36.2. The English language version of these Terms and Conditions will prevail over any other language version issued by us. The Terms and Conditions will be readily available and accessible to players at all times, no more than one click away from the homepage of the Site or from the game or activity to which they refer. Any changes to the Terms and Conditions will be communicated to Players with notifications in compliance with the Maltese laws and regulations, or updates to the Terms and Conditions page, in a fair and transparent manner. Disputes will be resolved through our internal complaints process, with escalation to a third-party ADR if necessary.

37. INTELLECTUAL PROPERTY

37.1. The content on the Site, including, without limitation, any copyright, patent, registered design, text, software, scripts, source codes, specifications, templates, graphics, photos, sounds, music, videos, interactive features and the like and the trademarks, service marks and logos contained therein ("Intellectual Property"), are owned by or licenced to us, subject to copyright and other Intellectual Property rights under Malta and foreign laws, and international conventions.

37.2. Content on the Site is provided to you AS IS for your information and personal use only, and except to the extent required to use the Site for the purpose of participating in the Services, you may not modify, copy, republish, upload, post, transmit, or distribute any part of the Site or its content without our express prior written consent.

37.3. You agree to not engage in the use, copying, or distribution of any of the Intellectual Property other than expressly permitted herein. If you download or print a copy of the Intellectual Property for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict the use or copying of any Intellectual Property or enforce limitations on the use of the Site or the Intellectual Property therein.

37.4. Some features of the Site may allow you to submit or transmit audio, video, text, or other materials (collectively, "User Content") to or through the Site. When you provide User Content, you grant to the Company Entities a non-exclusive, worldwide, irrevocable, royalty-free license to use, distribute, and display those User Content solely for the purpose of providing the Services. You retain ownership of your User Content, subject to the license granted to us in this section.

37.4.1. We respect your ownership of User Content. If you owned a User Content before providing it to us, you would continue owning it after providing it to us, subject to any rights granted in these Terms and Conditions and any access granted to others. If you delete a User Content from the Site, our general licence to that User Content will end after a reasonable period of time required for the deletion to take full effect. However, the User Content may still exist in our backup copies, which are not publicly available. If your User Content is shared with third parties, those third parties may have retained copies of your User Content. In addition, if we made use of your User Content before you deleted it, we will continue to have the right to make, duplicate, redistribute, and sub-licence those pre-existing uses, even after you delete the User Content. Cancelling Your Account on the Site will not automatically delete your User Content.

37.4.2. Except as provided in the Privacy Notice, we do not guarantee that User Content will be private, even if the User Content is in a password-protected area. Accordingly, you should not provide User Content that you want to be protected from others.

37.5. In addition, you agree that any User Content you submit shall not contain any material that is, in our sole and absolute discretion, inappropriate, obscene, vulgar, unlawful, or otherwise objectionable (hereinafter, "Prohibited Content"). Posting of any Prohibited Content, in addition to any and all other rights and remedies available to us, may result in the suspension and/or closure of Your Account in accordance with section 27 of these Terms and Conditions, respectively.

37.5.1. We may refuse or remove a User Content without notice to you. However, we have no obligation to monitor User Content, and you agree that the Company Entities and Officers will not be liable for User Content or any loss or damage resulting from User Content.

37.5.2. You represent and warrant that you have all rights necessary to grant to us the licence above and that none of your User Content is defamatory, violates any rights of third parties (including Intellectual Property rights or rights of publicity or privacy), or violate applicable law.

37.6. Any commercial use or exploitation of the Site and/or its content is strictly prohibited.

37.7. We reserve all rights not expressly granted in and to the Site and the Intellectual Property.

38. GENERAL PROVISIONS

38.1. These Terms and Conditions form an agreement between you and us and are not intended to give rights to any third party.

38.2. We reserve the right to assign or transfer any of our rights or obligations under these Terms and Conditions to any third party with notice to you of the date on which we transfer them and in compliance with the Maltese laws and regulations, and you agree to cooperate with any such assignment or transfer.

38.3. Nothing in the Terms and Conditions shall be construed as creating any agency, partnership, joint venture or any other form of joint enterprise between you and us.

38.4. No failure or delay by us in exercising any right under these Terms and Conditions shall operate as a waiver of this right. Similarly, any single or partial exercise of any right shall not preclude any further exercise of any of these rights or the exercise of any other right.

38.5. You may not assign, transfer, charge or otherwise deal in your rights and/or obligations under the Terms and Conditions without our prior written consent.

38.6. If any of the Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.